Customer Service Contact Please fill out form below to submit your questions.Or give us a call at the number below. Customer service: 440-463-3269 Shipping Info. Some items carry different shipping charges so you need to be sure you check and make sure you know this. Order Processing All orders are usually processed and shipped within 3-5 business days from the time you place your order but during busy times this will be longer. Total process and ship time could take from 2-3 weeks depending on what you ordered. Product Guarantees All products purchased through fitnessandkids.com come with a 30 Day Product Replacement Guarantee. In the event a defective product needs to be sent back to us we will send you the required replacement parts for your product free of charge.